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APQN

Promoting evidence based quiline services across diverse communities in korea

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System Performance

homeLaunching QuitlinesMonitoring and EvaluationSystem Performance
Quitline activity can be monitored by CTI, IVR, Recording server, and data management system in the call center. This monitoring of system performance can assist you to evaluate quantitative aspects of service delivery and the performance of counselors.
  • How many calls do you receive daily, monthly, or per counselor, and so on?
  • How many times does counselor call outbound and counsel user on daily or monthly basis, and so on?
  • How many people visit your website and ask about smoking cessation on the Quitline homepage?
  • How many times does a counselor respond and counsel the user by email?
  • How many clients register on a Quitline program?
  • Which counselors work for what service?