Quitlines are telephone-based tobacco cessation services that help tobacco users quit. Services offered by Quitlines include coaching and counseling, referrals, mailed counseling, short message service (SMS). Much research shows that Quitlines are highly effective in helping tobacco users quit. Due to their ability to reach and serve tobacco users, regardless of location, World Health organization (WHO) has been recommended Quitlines as one of the three types of tobacco dependence treatment.