APQN

Quitline: Quitline Victoria
History
- Pre 1992 Support telephone service in place
- 1992 Quit organizations from all Australian States and Territories agreed to share in the annual rental of a national telephone number 131 848 (now 13 7848 or 13quit)
- 1993 The Quitline was publicly launched in Victoria during Quit Week in 1993 and incorporated a callback service
Website: http://www.quit.org.au/ways-to-quit/call-the-quitline.aspx
Phone No
- Line 1: 13 7848 (13 QUIT) used in social marketing
- Line 2: 131 848 (Number on cigarette packs)
Languages: English (although about to pilot three non English services)
Eligibility Criteria
- For counselling: None, every caller is eligible
- For free medication: Not Available
Hours of Operation
- Open: Mon ~ Fri 08:00 ~ 20:00
- Closed on weekend and some Public Holidays
- Live pick up of incoming calls: As of June 30 2014, calls will only be answered between 8 am and 8 pm Monday to Friday. After hours callers will receive a message asking them to call back during operation hours with a view to move direct call backs being offered.
Services Offered
- Phone counseling: Standard counseling available for an adult smoker
  - Number of sessions: Approximately 6 calls
  - Length of typical 1st session: about 20 minutes
  - Length of typical follow-up session: 5~10 minutes
  - Timing of counselling sessions: 2 calls before quit date, and around days 1, 7, 14 and 30 days after quit date.
- Web-based services
  - Information about the Quitline and tobacco cessation
  - Interactive tools to prepare for and make a quit attempt.
- Other services
  - Referral to other services:
  - Quit Courses run by Quit Victoria trained educators
  - Other telephone help services as appropriate
- Medication offered for free or at a discount in Fiscal Year 2014
  - Free medications: None
  - Discounted medications: NRT patch (21mg and 16mg), Champix on the Australian Pharmaceutical Benefits Scheme (PBS)
  - Insurance covered medication: None
- Specialized material
  - Available for: Self-help book for smoking cessation
  - Sent to: Registered smokers who request the book
  - Referral forms to the Quitline for callers, especially those with a mental health condition, to provide to their doctor
  - Promotional items and materials

Quitline: The Intergrated Smoking Cessation Hotline of the Department of Health
History: Integrated Smoking Cessation Hotline of the Department of Health(DH) was launched in September 2001
Website: http://www.tco.gov.hk/english/whocc/whocc_smoking_cessation_hotline.html
Phone No: (852) 1833 183
Languages: Cantonese/ English/ Putonghua
Eligibility Criteria
- All are welcome to call.
Hours of Operation (24 hours)
- Counsellors on duty to provide counselling to the public: Mon ~ Fri 09:00~17:45 [will be extended on a need basis]
- After office hours, on weekends and public holidays: voicemail which will be followed up by counsellors on the next working day.
- Live pick up of incoming calls: Mon ~ Fri 09:00~17:45
Services Offered
- The Integrated Smoking Cessation Hotline offers one-stop service, allowing callers to get access to various smoking cessation service providers in Hong Kong. These service providers include the Department of Health, Hospital Authority and other DH subvented organization (Tung Wah Group of Hospotal, Pok Oi Hospital and the Youth Quitline of the University of Hong Kong). Useful resources, including nicotine dependency assessment, drugs for smoking cessation, tips on smoking cessation, smoking cessation services,tobacco control legislation, are available in Cantonese, Putonghua and English to meet different needs of clients. Referral will be arranged by hotline counsellors to receive smoking cessation services provided by DH or non-government organizations.
- Incoming Calls: Professional smoking cessation counselling services are provided by trained nurse counsellors of the Department of Health during office hours. Every smoker would be assessed for his/her smoker history, motivation and confidence to quitting. Information and tips as well as self-help materials for quitting will be provided. Counsellors also help clients to work out a suitable smoking cessation plan and refer to attend appropriate smoking cessation service according to their individual needs. Counsellors also respond to any voice message left by callers during non-office hours and public holidays.
- Fax-to-quit Programme: Programme aims to offer healthcare professionals a quick and efficient way to refer clients to the Smoking Cessation Hotline. After they complete & fax the referral form to the quitline centre, counsellors will call the clients and provide counselling.
- Proactive phone counselling programme: Client who are unable or unwilling to attend smoking cessation clinics are recruited to receive proactive phone counselling service. Follow up phone calls will be made by nurse counsellors according to a pre-determined schedule to provide smoking cessation counselling, psychobehavioural intervention and support through the year. Self help materials for smoking cessation will be sent to smoking registered to receive proactive phone counselling service.

Jaipur, Rajasthan, India
Quitline: Health Information Helpline (HIHL)
- As part of 104 Medical Advice Center in Public Private Partnership of HMRI (Piramal Swasthya) with Medical & Health Department, Government of Rajasthan, Jaipur- PEHAL.
History: In operation since January 2013
Website: http://www.hmri.in; http://www.hmri.in/our-solutions/health-information-helpline.html
Phone No: 104
Language: Hindi
Eligibility Criteria
- For counseling: Only for the State inhabitants
- For free medication: Not available
Hours of Operation
- Open: All seven days 07:00- 21:00
- Live pick up of incoming calls: All seven days 07:00- 21:00
Services Offered
- Phone counseling
  - Standard counseling available for an adult tobacco user: Intensive intervention, Multiple if desired by the client, client-initiated
  - Number of sessions: Generally it is single session approach; the telephonic follow-ups introduced from May 2013 assist further; the scripts have been finalized but await integration in the software.
  - Length of typical 1st session: about 40 minutes
  - Length of typical follow-up session: 5~10 minutes
  - Timing of counseling sessions: On the day of call; followed by a week and after 1 month; then after every 3 in First Year; followed by a call at 15 months, 18 months, 21 months and 24 months
- Web-based services
  - Information about the Quitline and tobacco cessation- Not available
  - Interactive counseling and/or email messaging to counselor to help tobacco users quit- Not available
- Other services
  - Referral to other services (Alcoholic Anonymous for Alcohol addicts)
  - Medication offered for free: None presently; NRT gum availability is under consideration.
  - Insurance covered medication: None
- Specialized material: None

Quitline: Nationwide Quitline
History: In operation since April 2006
Website: NA
Phone No: 1544-9030
Langauage: Korean
Eligibility Criteria
- For counseling: None
- For free medication: Not available
Hours of Operation
- Open: Mon ~ Sun 09:00 ~ 20:00
- Closed on Lunar's new year holidays and Korean thanks giving days
- Live pick up of incoming calls: Mon ~ Sun 09:00 ~ 20:00
Services Offered
- Phone counseling
  - Standard counseling available for an adult smoker: Minimal/brief intervention, Multiple, client-initiated
  - Number of sessions: Up to 25 times for 2 years except registered counseling
  - Length of typical 1st session: about 20 minutes
  - Length of typical follow-up session: 5~10 minutes
  - Timing of counseling sessions: Before quitting day, 1, 3, 7, 14, 21, 30 days; followed by once a week at 2 months; 8 times (once a couple week) during 3 ~6 months; followed by a call at 9 months, 12 months, 15 months, 18 months, 21 months and 24 months
- Web-based services
  - Information about the Quitline and tobacco cessation
  - Interactive counseling and/or email messaging to counselor to help tobacco users quit
- Other services
  - Referral to other services (The smoking cessation clinic in public health center, the smoking cessation clinic in hospital)
- Medication offered for free or at a discount in Fiscal Year 2014
  - Free medications: None
  - Discounted medications: None
  - Insurance covered medication: None
- Specialized material
  - Available for: Self-help guideline book for smoking cessation
  - Sent to: Registered smokers who have a will to quit

Quitline: Quitline New Zealand
History
- The Quit Group operates as 'Quitline'. The Quitline service which includes phone, online and text-based smoking cessation support. The Quitline phone service was established in 1999, with the online and text-based services established more recently.
Website: http://www.quit.org.nz
Phone No: 0800 778 778
Language: English
Eligibility Criteria
- For counseling: None
- For free medication: Subsidised Nicotine Replacement Therapy products are provided to clients by Quitline.
Hours of Operation
- Open: Daily Sunday to Friday, from 8.00 am to 9.30 pm including some public holidays
- Closed on Saturday
Services Offered
- - Telephone cessation support based on motivational interviewing methods
  - Online cessation support with services such as QuitCoach, Quit Blogs, client Quit statistics and Quit Tips support emails
  - Txt2Quit text-based service
  - Access to subsidized nicotine replacement therapy (NRT) for all clients
  - Resources and information to support cessation activity (e.g. The Quit Book, range of brochures and pamphlets, and online content and fact sheets).

will be posted soon

Quitline: Taiwan Smokers’ Helpline
History: In operation since January 2003
Website: http://www.tsh.org.tw
Phone No: (+886) 0800 636363
Language: Mandarin, Taiwanese, Hakka, English
Eligibility Criteria
- For counseling: None
- For free medication: Not available
Hours of Operation
- Open: Monday through Saturday, from 09:00 to 21:00
- Closed: on Sunday and during Chinese New Year
Services Offered
- Phone counseling: Client-initiated or counselor-initiated telephone counseling providing support and encouragement to individuals who smoke and want to quit or individuals who have recently quit.
  - Typical Number of Sessions: 6 sessions
  - Average length of 1st sessions: 20-40 minutes
  - Average length of follow-up sessions: 15-20 minutes
  - Timing of counseling sessions: Around the quit date or discussed with the clients.
- Web-based services
  - Information about the quitline and smoking cessation
  - Interactive counseling through emails and Internet calls
- Other services
  - Voice-mail with call backs
  - SMS(Short Message Services)
  - Accepting referrals from healthcare providers and other sources such as schools, workplaces, military, etc..
  - Making referrals to other services
- Medication offered for free or at a discount
  - Free medications: None
  - Discounted medications: None
  - Insurance covered medication: None
    (Note : Taiwan Smoker's Helpline do not offer any medication. Clients who need medications for cessation will be referred to healthcare providers or local pharmacies participating in Second-Generation Outpatient Smoking Cessation Treatment Plan, which offers up to 16 weeks of medical subsidies to smokers.)
- Specialized material
  - Available for: Smoking Cessation Self-Help Guide
  - Sent to: Registered smokers who are willing to quit or considering quitting smoking

Quitline: Thailand National Quitline
History: In operation since January 2009
Website: http://thailandquitline.or.th
Phone No: 1600
Language: Thai
Eligibility Criteria
- For counseling: None
- For free medication: None
Standard Hours of Operation
- Open: Mon ~ Fri 07:30 ~ 20:00
- Closed on weekend and public holidays
Services Offered
- Telephone and Interactive counseling: Standard counseling, reactive and proactive counseling, available for smokers (Minimal/brief intervention [Motivation/intention enhancement], Intensive counseling sessions for motivation/intention enhancement and preparation for quitting action and relapse prevention, Six relapse prevention and follow up sessions for 1 year)
  - Number of sessions: Seven sessions
  - Length of 1st intensive counseling session: 30~40 minutes
  - Length of relapse prevention and follow-up session: 5~10 minutes
  - Timing of counseling sessions: The 1st session for call-in clients and call-back service to clients whose numbers appeared invoice-recorded box and clients who have been referred by health professionals or quitline network; Six relapse prevention and follow up calla to clients at 3-7 days, 14 days, 1 month, 3 months, 6 months, and 12 months after their specified quit date
- Web-based services
  - Information about the Quitline service, researches, evidence-based and information on quitting smoking
  - Interactive counseling and/or email messaging to clients who indicate their choice for interactive counseling
- Other services
  - Short Message Services for quitting smoking to clients
  - Information about quitting smoking for proxy and an interested individual.
- Medication offered for free or at a discount in Fiscal Year 2014
  - Medications: None
- Specialized material
  - Available for: Self help guideline book for smoking cessation
  - Sent to: Smokers after the 1st intensive counseling and Smokers, proxy or individuals after brief intervention or information giving
    Health personnel working on tobacco cessation

Quitline: Asian Smokers’ Quitline
History: In operation since August 1, 2012 (based on Asian language services provided by the California Smokers’ Helpline since 1993)
Website: http://asiansmokersquitline.org/
Phone No
- 1-800-838-8917 (Mandarin/Cantonese)
- 1-800-556-5564 (Korean)
- 1-800-778-8440 (Vietnamese)
Language: Mandarin/Cantonese, Korean, Vietnamese
Eligibility Criteria
- For counseling: Adult tobacco user or recent quitter living in the USA; teens aged 14-17 years old may receive counseling with parental consent.
- For free medication: Adult tobacco user or recent quitter living in the USA; medical authorization by the client’s primary care provider is required if contraindications are present, such as recent stroke or heart attack.
Hours of Operation
- Open: Mon ~ Fri 08:00 ~ 21:00
- Closed on weekend and legal holidays
- Live pick up of incoming calls: Mon ~ Fri 08:00 ~ 21:00
- Voice mail is available 24 hours a day, 7 days a week.
Services Offered
- Phone counseling
  - Standard counseling available for adult smokers and minors 14 years and up with parental consent: Multiple counselor-initiated sessions
  - Number of sessions: 4-5 sessions + additional sessions as needed
  - Length of typical 1st session: about 30 minutes
  - Length of typical follow-up session: 10 minutes
  - Timing of counseling sessions: The first session is usually conducted before the client quits. A reminder call is made a day before the quit date if the quit date is two weeks or more from the first counseling session. A call is made on the day the client set as his/her quit date. A call is made 4 - 7 days after the quit date. A call is made 10 -14 days after the quit date.
- Web-based services
  - Website contains basic information about the Asian Smokers’ Quitline and tobacco cessation
- Other services
  - Referral to other services is done on as needed basis to mental health, suicide hotline, crisis hotline, etc.
- Medication offered for free or at a discount in Fiscal Year 2014
  - Since it was established in Aug. 2012, most callers are eligible for a free 2-week starter kit of nicotine patches sent to their home.
- Specialized material
  - A self help guide for smoking cessation is sent to all tobacco users who use the quitline.
  - A guide for helping a tobacco user quit is sent to all nonsmoking friends or family members who call the quitline on a tobacco user’s behalf.

Quitline: Quitline
History: China Beijing Quitline is in operation since 2004; Beijing 12320 Hotline cessation service is in operation since 2012.
Website: NA
Phone No: 400-888-5531; 010-12320.
Language: Mandarin
Eligibility Criteria
- For counseling: None
- For free medication: Not available
Hours of Operation
- Open: Mon ~ Fri 08:00 ~ 18:00
- Closed on weekend and a legal holiday
- Live pick up of incoming calls: Mon ~ Fri 08:00 ~ 18:00
- Automatic sound response opens 24 hours per day
Services Offered
- Phone counseling
  - Standard counseling available for an adult smoker: Minimal/brief intervention, Multiple, client-initiated
  - Number of sessions: Up to 5 times except registered counseling
  - Length of typical 1stsession: about 20 minutes
  - Length of typical follow-up session: 5~10 minutes
  - Timing of counseling sessions: Initial call, Before quit day call, Quit day call, 4-7 day call,10-14day call.
- Web-based services
  - NA
- Other services
  - Referral to other services (The smoking cessation clinic in hospital)
- Medication offered for free or at a discount in Fiscal Year 2014
  - Free medications: None
  - Discounted medications: None
  - Insurance covered medication: None
- Specialized material
  - Available for: Self help guideline book for smoking cessation
  - Sent to: Registered smokers who have a will to quit

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